Common Inquiries

Frequently Asked Questions

Can I request samples?

We allow our customers to "trial" products and if they are not selling, they can be switched under the "trial clause without cost to the customer as long as the product is under the "trial" clause with no obligation.

What is your return policy?

Customer satisfaction is of utmost importance to us. In the case of a damaged or defective product, we encourage the customer to contact our customer service team within 24 hours and we will do our best to address the issue promptly and provide a satisfactory solution including the possibility of a refund and or return of the shipping costs.

The following items are not eligible for return:

Perishable or consumable products.
Products that are customized or personalized.
Products marked a "Final Sale or "Non-Returnable"

How are shipping costs calculated?

Shipping costs are calculated based on several factors, which may vary depending on the shipping carrier and the specific circumstances of the shipment. Here are some common factors that can influence the calculation of shipping costs:

Package Weight: The weight of the package is a significant factor in determining shipping costs. Heavier packages generally incur higher shipping charges.
Package Dimensions: The dimensions of the package, including length, width, and height, also impact shipping costs. Carriers often have specific size restrictions and may apply dimensional weight pricing if the package is relatively large but lightweight.
Shipping Method: The chosen shipping method affects the cost. Expedited or express shipping options usually come with higher rates compared to standard or ground shipping.
Distance: The distance between the origin and destination plays a role in shipping costs. Longer distances typically result in higher shipping charges due to fuel and transportation costs.
Delivery Speed: Quicker delivery times often involve higher shipping costs since expedited handling and special logistics are required to meet the timeline.
Package Value: The declared value of the package can impact shipping costs, especially for international shipments, as it may affect insurance fees and customs duties.
Additional Services: Optional services like insurance, signature confirmation, or special handling requirements (e.g., fragile or hazardous materials) can increase shipping costs.
Carrier Rates: Each shipping carrier has its own rate structure and pricing algorithms. Factors such as carrier-specific surcharges, fees, and discounts can affect shipping costs.

It's important to note that shipping costs can be influenced by various dynamic factors and are subject to change. Please contact our customer service department if you have any specific questions about shipping.